How to report a claim

Use our handy tools to report and track your claim journey.

Report A Claim Retrieve A Claim

Filing a claim

Been in a collision?
We're here to help.

You can now submit and track your car insurance claim online by clicking here.

You’d rather speak to someone?
600 50 3030
8 AM to 5 PM, Monday to Friday

Filing a claim step by step

Start by making sure everyone is okay. That’s the most important thing. When you’re ready, these are the steps:

  • Take it to a Workshop

    You may now take the vehicle to one of the approved garages in our panel or dealer workshop (if eligible)

  • Submit Documents
    • Original Police Report
    • Completed & Signed Claim Form, Copy of Driving License
    • Copy of Registration Card May submit above docs to the garage if same is not yet forwarded along with the acknowledgment form. Missing any one of the above docs may cause delay in releasing authorization to start repair
  • Finalize Repair Cost

    Once repair estimate is received, surveyor will be deputed to inspect and finalize repair cost.

    • In case repair estimate exceeds AED 5,000 (non-agency) & AED 10,000 (agency) for recovery case (where Third Party is ‘At Fault’), issuance of LPO may take up to 72 working hours from the time of Notification to the Third Party Insurer, in line with Emirates Insurance Association's Guidelines.
    • Total Loss cases will be dealt separately. You will be advised of relevant procedure.
    • LPO will be released if everything is in order to initiate the repair
  • Wait for the Repair to Finish

    Garage or Dealer workshop will inform you once repair is completed

    • Delay may be expected if parts are not available.
    • You may coordinate & contact them for an update on the progress of the repair.
  • Pay Excess ( if any )

    You will need to pay for Policy Excess if applicable at the garage upon collection of vehicle on completion of repairs.

  • Inspect & Drive !

    Please inspect your vehicle and sign the Discharge Receipt/Satisfaction Note.

For registering a claim, please send an email to genclaim@tmnf.ae

You can also call us at 043502777

For registering a claim, please send an email to genclaim@tmnf.ae

You can also call us at 043502777

For registering a claim, please send an email to genclaim@tmnf.ae

You can also call us at 043502777

For registering a claim, please send an email to genclaim@tmnf.ae

You can also call us at 043502777

Already know what you want? Let’s get started.